Taking new steps
As the world becomes more complex and interconnected we are told more and more, that we must become innovative. We must try and break new boundaries and almost make the impossible, possible. Without...
View ArticleDesigning for Emergence
The world around us is becoming more complex, it is almost accelerating away from us. Being able to plan in this ever evolving world is becoming even more difficult as time passes. New technology, and...
View ArticleStaying relevant in the digital economy
Organisations are fighting for relevance in a larger market place where brand names and size are less of a factor. Customers are now looking for the products and services which deliver the outcomes...
View ArticleDesigning and Managing a Multichannel Architecture
2014 was the year when digital became a significant priority for organisations, for the first time customers were becoming more advanced in the use of technologies and with this came a greater level of...
View ArticleMicroservices and the role of the digital business architect
Over the last 2-3 years organisations have gone through significant change. Existing capabilities have been transformed, and vast amount of new capabilities have been invested in to ensure...
View ArticleDesigning from the end
As we enter a new age for technology, the opportunities for companies to connect with customers are becoming endless. The connected customer is also starting to demand more due to a much greater...
View ArticleCustomer Experience Architecture
Service providers are continually reshaping their offering in response to changing customer needs and demands. As customer expectations change, businesses need to rethink the experiences they deliver....
View ArticleNavigating the Path to Value
The business environment is changing at a much greater pace, from new payment mechanisms through to the Internet of things. Technology and customers are changing the very fabric of business, which is...
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